It quickly became apparent that the CSR who took my call would not be padding my reward card with another 100.
Shara eventually told me that the problem would have to be sorted out through a how to deal with gifted child three-way conference call between herself, me and the reward center.
The company no longer needs to sell you anything.Check to confirm there is no personal information in the post.Within a couple of days - before my new service was established - I received a mailer from AT T advertising the same service I'd just signed up for, but dangling a 200 reward card as papa johns bolts win bait.I say she went through the motions, because after a long time on hold I was connected with a CSR who had zero insights about my call.In the interest of full disclosure, I told her that I was employed as an editor for an online publication that covered customer service issues, and that I might be penning an editorial about my lousy AT T experience as a warning to readers.Understand that if you enter a service contract with a company like AT T, you'll be signing away your status as a valued customer.
My time is valuable to me, and I know that AT T incurs significant costs for every phone conversation a rep has with a customer.
Incidents such as this one are a waste of resources.
If the system can't be trusted to capture every customer engagement, wouldn't it be more cost-effective to give the customer the benefit of the doubt than to carry on a prolonged debate that is certain to degrade the customer experience and squander loyalty?
AT T doesn't love the one it's with - it's constantly on the prowl for more victims.
AT T's Big Lie, aT T's big lie is that it cares whether customers under contract are satisfied or not.The Lure, my story is about a reward card offer for AT T's DirecTV service.(The convoluted system for actually getting a promised reward is designed to save AT T money through customer attrition, but that's another story.).Your reward card is easy to redeem.I'm even considering cutting my losses and getting out early.That gift tax limit per year big lie makes all sorts of other lies possible.Oops - it contained the code I needed to go online and claim my reward.Supervisor, Please, that's when I got annoyed.I've had my new DirecTV service for just a month, but I'm already planning to switch providers again as soon as I've served my sentence with.It's coming from someone who unwittingly walked into a virtual jail cell that was disguised as a DirecTV contract.
If you sign, your status instantly changes from sought-after to scorned.
At that point, I was already drafting it in my head.
I was annoyed to find that the claim number was for a 100 card rather than the 200 upgrade I had been promised.